Return Policy

1. Return claims can only be made for products that have been purchased from the Seller and are property of the Buyer.
2. If the Buyer is a Consumer (a natural person not acting within the scope of his business activity, employment or profession), all offered products have a warranty period of 24 months, unless otherwise specified with the products, and are subject to the Consumer Protection Act and the Civil Code and the present Return Policy. If the Buyer has ordered a used item and has been informed of this, the warranty period is 12 months. If the Buyer is not a Consumer, the provisions of the Commercial Code shall apply and the warranty period shall be 12 months, and such claims shall not be covered by this Return Policy but instead governed by the Commercial Code.
3. The warranty period begins on the date of receipt of the products from the shipping company or directly from the Seller, in case the products are collected personally by the Buyer or a person authorised by him, on the date of collection.
4. The Buyer is obliged to file a claim with the Seller immediately upon detecting a defect.
5. Defects liability does not apply to defects caused by the following types of use:
   1. the defect results from mechanical damage to the product caused by the Buyer,
   2. improper handling of the product in a manner different than that specified in the instructions for use,
   3. use of the product in conditions differing from the goods’ natural environment in terms of humidity, chemical or mechanical influences, according to the instructions for use,
   4. neglecting care and maintenance of the product,
   5. damage to the product by excessive load,
   6. damage to or defacement of the warranty seal if the product carries one,
   7. improper assembly or disassembly, if required by relevant legislation,
   8. tampering with the product, causing changes that qualitatively improve the product but have not been made by the Manufacturer or a person authorised by him, e.g., overclocking a processor,
   9. use of the product contrary to conditions specified in the product documentation, general principles, technical standards or safety regulations, or another breach of warranty conditions.
6. Defects liability also does not cover defects caused by natural disasters.
7. Defects liability also does not cover normal wear and tear of the product (or its parts) caused by the product’s regular use. As follows from the nature of the matter, a date of minimum durability or use period, which may be limited to a shorter duration of time, cannot be considered a defect. If the product is subject to such labelling, the period of minimum durability, shelf life, best-before date or similar period is indicated on the product itself.
8. Returned products must be sent to our address below, however not with Cash on Delivery, or personally delivered to the contact address. The products must be packed appropriately to avoid damage during shipping; we advise sending the goods by registered mail or as an insured parcel. The products must be accompanied by a copy of a proof of purchase (invoice) and a description of the defect; alternatively, we recommend enclosing a completed Return Form with an attached proof of purchase (http://www.nakupujbezpecne.sk/docs/form/reklamacia.pdf). We recommend that you send your return claim in writing (by post) or in person (not by e-mail).
9. If the return claim pertains to a product that is, e.g., fixed, the Buyer is obliged to provide maximum assistance in carrying out inspection of the subject of the claim by the Seller or a third party designated by him.
10. The Seller will acknowledge receipt of the claim and deliver a claim confirmation to the Buyer in appropriate form. The claim date shall be deemed as the date of its delivery to the Seller, no later than at the moment when the Seller makes impossible or prevents acceptance of the product subject to the claim. If the confirmation cannot be delivered immediately, it must be delivered without undue delay, but no later than with confirmation of the claim’s resolution. Claim resolution notices are sent in writing.
11. The Seller is obliged to determine the method of resolving the claim immediately, in complex cases, within 3 days from the claim date; in justified cases, particularly if complex technical evaluation of the goods is necessary, no later than 30 days from the claim date. Upon determining how the claim shall be resolved, the Seller shall resolve the claim immediately; in justified cases, the claim may be resolved later. However, processing of the claim may not take longer than 30 days from the claim date. Upon expiry of the 30-day period for processing the claim, the Buyer has the right to withdraw from the contract of sale and will be reimbursed the full price of the product or has the right to exchange the product for a new one.
12. The Buyer has the following rights when making a claim:
    1. if it pertains to a reparable defect, the Buyer has the right to have it repaired free of charge, in a timely and expert manner, and such a defect must be remedied without undue delay,
    2. the Buyer may, instead of having the defect repaired, demand replacement of the product, or if the defect relates only to a part of the product, replacement of the part, if this does not cause disproportionate expenses to the Seller with respect to the product price or severity of defect,
    3. the Seller may, instead of repairing the defect, replace the defective item with a faultless item if this does not cause the Buyer serious inconvenience,
    4. if the product contains an irreparable defect such that it prevents proper use of the product, the Buyer has the right to exchange the product or to withdraw from the contract of sale. The Buyer has the same right in the case of reparable defects, if he cannot use the product properly due to recurrence of the defect upon repair or due to a greater number of defects,
    5. if there are other irreparable defects that do not prevent the use of the goods, the Buyer is entitled to a reasonable discount on the price of the goods.
13. A claim is considered resolved if the claim procedure ends by handing over the products in question, their replacement or a refund of their purchase price, by provision of a discount, by written notice to collect a refund, or by a reasoned rejection thereof, of which the Buyer confirms personal receipt; in case the Buyer does not personally collect the resolved claim, confirmation from the shipping company is sufficient.
14. The Buyer is informed of the outcome of the claim procedure within the statutory time limit.
15. Upon accepting a delivery, the Buyer must make sure the products are undamaged and their packaging is intact (according to instructions during delivery) when taking over the goods, as the products may have been damaged during shipping. Buyers are advised to unpack the products and inspect them in the presence of the Carrier. By your signature to the Carrier, you declare that the packaging is undamaged.
16. This Return Policy is an integral part of the General Terms and Conditions, and the Seller reserves the right to change them at any time without prior notice.
17. Returns contact: Imrich Kovács MA., Kozia 603/13, 81103 Bratislava, www.imrichkovacs.com